Privacy policy

Dear Guest, You are on the official site of LLC “ERA”: https://hotel-era.ru/. “ERA” LLC is the managing organization in hotels belonging to the group of companies making up the ERA Hotel Network (hereinafter: Hotel Network “ERA”, “We” or “Us”)

 

The hotel chain “ERA” cherishes the confidence of its guests and understands the importance of confidentiality of personal information provided by the Guests.

 

The hotel chain “ERA” guarantees that the personal data received from the Guests are processed in accordance with and in order to comply with the Constitution of the Russian Federation, the Federal Law “On Information, Information Technologies and Information Protection” No. 149-FZ of July 27, 2006, the law “On Personal Data” No. 152-FZ of 27.07.2006, the Resolution of the Government of the Russian Federation No. 687, 781, etc., the law on migration registration and other regulatory legal acts, ensuring the security of the property of the hotel and obtaining hotel services; with the use of all necessary organizational and technical measures to ensure the security of personal data within the competence of the hotel, in order to avoid any changes, loss, illegal use and unauthorized access.

 

The hotel chain “ERA” is responsible for the proper confidential treatment of the Guest’s personal data transmitted in particular when booking rooms, other services provided on our website (https://hotel-era.ru/) using the Internet.

 

When processing personal data, the following principles are strictly observed:

It is not allowed to process personal data incompatible with the purpose of collecting personal data;
It is not allowed to process personal data that does not meet the processing objectives. The content and composition of the processed personal data corresponds to the stated processing objectives;
When processing personal data, accuracy, sufficiency, and, if necessary, the relevance of personal data;
Storage of personal data is carried out on secure servers no longer than the purposes of personal data processing require, as well as federal laws and contracts to which the subject of personal data is a party, beneficiary or guarantor.
Processing of personal data is carried out in compliance with the principles and rules provided for by the legislation of the Russian Federation.
Personal data is confidential, strictly protected by information, and they are subject to all requirements established by the Federal Law “On Protection of Confidential Information.”
Use of the site https://hotel-era.ru/, room reservation and other services.

 

The guest expresses his voluntary consent to receive news from a group of companies. Consent is confirmed by entering the following data:

 

Name
Phone number and / or E-mail
The information received is used for the following purposes:

 

Name – for personal reference to the Guest
Phone number – for possible contact to inform about changes in time and place of events
E-mail – for sending the Guest of letters containing news about the events held, as well as offers to participate in marketing research, useful materials on the proposals of the Hotel Network “ERA”
The guest provides his data voluntarily. After that, a letter is sent to the indicated e-mail address, with confirmation of registration and detailed information about the selected services.

 

We pay attention that the Guest can use our site without specifying any information about the person, i.e. possible anonymous viewing of the offers of the Hotel Network “ERA”.

 

Guests can get information about prices, description of hotels included in the network and the services provided, view our special offers.

 

To successfully book a room on certain dates from the Guest, contact details will be required that allow the employees of the selected Hotel Guest to send confirmation in return, and then confidently take advantage of the services provided.

 

In case of reservation, the following information is stored: name and address, telephone number, e-mail address, date of reservation, time of arrival and departure, citizenship, and “additional information for the hotel” (if it was provided). Also, the moment of booking and the IP address from which the reservation was made are recorded.

 

In order to provide accommodation services, your data is used to uniquely identify your booking, its execution and payments on it. In addition to confirming your reservation, it is possible for you to receive all changes to your bookings or your data.

 

At the time of arrival and registration at the hotel, the Guest signs consent to the use and processing of personal data. After leaving the hotel and with the consent of the Guest, the latter will be able to receive and use to his advantage the special offers of the hotel, as well as the services of the ERA hotels provided by the Network.

 

The hotel chain “ERA” will only use